FNB is a *****ulent bank.

Hello Peter, I’m having problems with FNB. I’ve been their client for as long as I lived but I’m not happy with their service.

On the 27th of August 2023 I was cloned an amount of more than R30 000. I reported the ***** case with FNB, they couldn’t resolve it till today. No communication from their side they only responds after sending tons of messages via their App since there are not taking calls anymore. I’ve escalated the matter to their complaints department and I’m still waiting for the response, they keep on saying they will respond in 24 to 48hrs. Their final decision was there are not going to pay back my money.

Can you please help me and escalate this matter because I really need this money asap and knowing FNB if this matter was reported by another race rather than African it would have been resolved by now. It’s not the first time having to deal with FNB *****. In 2020 same thing happened and they didn’t pay back my money, I’m still paying with interest.

On a lighter note, can you please recommend a reliable bank that I can move all my FNB accounts to, at the moment I’m considering Nedbank. Too many unresolved ***** cases at FNB.