FNB is a ***** PAY BACk MY MONEY

Since the 28.10.15 I have been trying to get assistance from FNB . At 1st I an told it is an unauthorized debit order for an amount of R26000. I fill out all the necessary paperwork and then I am left chasing the Premier Suites for feedback. After 30 days of waiting I an now told it is authorized card swipes to a company called Investment Loans. Why on earth will a loan company swipe your card multiple times and what on earth will I be doing at 4am in the morning at a company? These are questions the bank cannot answer. Not only are the staff their branches *********** but rude with no regards to a clients situation. I am totally disgusted with the lack of service. A company that is meant to protect my money has now left me penny less. I WANT MY MONEY AND PROOF that this company does exist. I feel like this a huge cover up from the bank. there is no compensation for the time and money spent on calls. My bills are unpaid with accumulating interest.