FNB is a terrible bank

Hello my name is Keegan visagie on the 30th of November 2023 I woke up at 05:00 the morning when I checked my phone messages on my phone I saw that my whole salary was taken from my account I immediately contacted the ***** line at FNB and spoke to a guy I can't remember his name as I was shocked and I explained to him that my salary was taken from my account from 01:00 the morning which I never gave anyone permission to take money from my account he then told me that he can see on the system that from the 18th of November there was an iphone which was busy trying to hack my account and I informed him that I don't have an iPhone as my bank they are suppose to contact me as they saw strange activity's on my account yet they did not I had to contact them when all my hard earned money was ****** from me.He had than proceeded to open up the case and provided me with a case number or ref number 2023,24/67136 told me they will get in contact with me the Friday 1st of December FNB did not contact me on the Saturday I phoned them again and went to the bank as well an they too informed me that they can't assist me as I need to contact the ***** department once again I had to call FNB myself an again was provided with another case number sccr4voice102'***.3592 they still did not contact me when I called the ***** department again they informed me that they can't reimburse me my money as there was an otp number that was used to hack my account which I never received and was asleep at the time the money was taken from my account i had then contacted my lawyers and send them my banking statement and open up a claim with them FNB has never ever contacted me regarding the investigation of my matter for two weeks until I received a call from their ***** department by a guy named Sean and he told me that they are unable to reimburse my money and because I've been with them for so long they would like to offer me R2000 this really upset me . I trusted them with my money I declined the offer as I lost more than R2000 and an amount of R13000 was taken from my account whereby I never gave anyone permission to take that money. They have not contacted me since I declined the offer. They are seriously a bank that does not care about clients and service is really very poor they did absolutely nothing to trace where my money went to not even an attempt to stop the purchasing of R13000 that was made from my account there service really sucks I trusted them as my bank to secure my money as I been with this bank for many years yet I was treated as a nothing I could not pay my bills an my debit orders. as my bank they failed to assist me accordingly still today no one has called me with regards to my money it's been a month later FNB ***** department nor FNB to be such a big company does not care about there clients at all they failed to investigate on this matter.Not even Khetiwe from the ***** department assisted me kept telling me about an otp that I never received or know about even Lewisa from ***** department I am still broken as I could not make any payments towards anything that I need to pay.Even my lawyers Scorpion could not assist me as this is people I pay every month to help me when I need help this is the first time I made a claim with my lawyers an all they told me is that they sent everything to the ombudsman from FNB an still also never been contacted by no one from the Ombudsman I am lost for words an truly broken by this cause I have a family that I have to maintain Scorpion is a terrible place to even think they would help you yet nothing.