FNB is a ty ty bank

Item: FNB (First National Bank)
Rating: 1
Author: Thifhelimbilu M

FNB online banking division is the worst. No one seem to know what is 48 hours. I asked them to change my OTP number since I am out of the country and my phone is not roaming properly, I have been waiting since 20th September 2018. It has been two full weeks now and all I get every time I call is that they will call me within 48 hours. As for their twitter account, the ignoring training they give their agents is outstanding, that includes RB Jacobs. I have never been ignored so much just so I can have access to my money. It is my money I want access to, in case that is fazzy

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 Oct 2018, 10:57

Good Day Miss Thifhelimbilu Faith

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply05 Oct 2018, 10:57

Official

Good Day Miss Thifhelimbilu Faith

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Thifhelimbilu M's updateReviewer Update

05 Oct 2018, 14:12

Thank you kindly to Mtha from the complaints division, he sorted out my problem within an hour and he was patient and professional throughout

Thifhelimbilu M's update05 Oct 2018, 14:12

Reviewer Update

Thank you kindly to Mtha from the complaints division, he sorted out my problem within an hour and he was patient and professional throughout

FNB is a ****ty ****ty bank

FNB is a ty ty bank