FNB is a ******* of a bank

I have 3 amounts that went of my account.I then call their customer care number to understand what is going on.The lady(Nthabiseng Motswai) told me she cannot assist me because i dont have my card they need to verify me,what ****ery is that so i cant get assistance on the phone because i dont have my card??What happens if i lost my card ?..Isnt there another way of verifying a client besides a stupid card? .....Nvm that.I have been charged R110 for a R13.50 toll Gate amount that couldnt fet through,Whos fault is it that they claimed late?Iv been charged that R110 and still the R13.50 was taken.Im certainly moving to another bank this is just broad day light *******.And their call Centre is just as useless i dont know why they have it if they cant assist people