RJVV
Richard Jansen Van Vuuren
1 reviews | Active since Aug 2011
24 Nov 2018, 09:36
Fnb is a ****! Run to another bank!
Firstly i was **** to into opening the account which i have explained on numerous occasions to people at fnb and they all just smile and sweep it under the rug like thats normal here at FNB. Secondly i have the account open for not even two months and had to FICA 5 times!!. Then when i actually wanted to use the account for the first time i couldnt!! When i spoke to the person on secure chat he gave me a quick answer when i stated i wasnt happy with the answer and wanted to complain he ended the chat. Neo from secure chat shouldn't be in customer service.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
26 Nov 2018, 14:15Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Nov 2018, 14:15
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
RJVV
Richard Jansen Van Vuuren's updateReviewer Update
28 Nov 2018, 11:02Zero feedback to date. Keeping with company standards so far.
RJVV
Richard Jansen Van Vuuren's update28 Nov 2018, 11:02
Reviewer Update
Zero feedback to date. Keeping with company standards so far.
RJVV
Richard Jansen Van Vuuren's updateReviewer Update
28 Nov 2018, 14:39This is actually becoming commical. First contact from this bank to assist with the complaint call cuts while im on hold and then i get a survey to rate their service. The link doesnt even work to rate the service. Ha ha warn everyone i can about this bank.
RJVV
Richard Jansen Van Vuuren's update28 Nov 2018, 14:39
Reviewer Update
This is actually becoming commical. First contact from this bank to assist with the complaint call cuts while im on hold and then i get a survey to rate their service. The link doesnt even work to rate the service. Ha ha warn everyone i can about this bank.