FNB is a ****

I got a message from FNB congratulating me on my new account that has been opened - I did not request for any new account to be opened. I then contacted their bankers via secure chat to understand what was happening. The person on the other end referred me to the ***** department because they couldn't see anything on the account. So I called the ***** line and explained my situation. The lady asked a few questions and then transferred me to another one who asked more questions, said she was investigating and then to my utter shock told me she was unable to help so I should CALL THE ***** LINE. What madness is that?

Honestly FNB is a big ****. If you want peace of mind, just stay away from this bank.

It's quite disheartening to know that even if you complain, it will not help, they will just mark the query urgent and promise to contact you within 48 hours just to appease you, and then nothing will come out of it - true story, I have been waiting for close to two weeks on a different query.