FNB is a ****

I am very disappointed and angry with fnb. I have a funeral cover with them. We agreed that they debit my account on the 26th of every month. Now last month (December 2020) on the 15th I received some money on my account and FNB debited my account, I had to reverse that money because it was for something else and the date was not yet the 26th that we agreed upon. This morning I just checked to see if they had taken their money, only to find out that the funeral account does no longer appear on my App. When I chatted with them they told me that my funeral account had been deactivated? I am very angry now because when I took this funeral plan with them they told me that you can skip a payment up to 4 months and you will still be covered and your account will still be active and in this case I did not miss any payment, it’s them that debited my account on the wrong date, date that we did not agree upon. FNB is a ****, they are using this pandemic to rob people. Why was my account deactivated without my knowledge? If I didn’t check my debit orders this morning I would have not know that my account is no longer active