FNB is a ****

Fnb is a ****. On September 2020 my child's bank card expired, I got a call from a courier company telling me that they are going to deliver the card. I then gave them my work address n told them what time we open. The courier decided to go before opening time and obviously did not find me. The bever called again to tell me they could not deliver. On Dec 2020 I went to the branch to enquire and the consultants advices me to login to my profile and she navigated and ordered a new card, now all of a sudden they Deducted R120 from my child money and said it is for a replacement card that I lost. Now how did I lose something that I have never received. The couriers never delivered and on top of that I was told it is free when I asked the consultant. I called customer service n was told to go back to the branch. I'm happy to say I will be closing all three out of my kids accounts and my cheque account