FNB is a ****

Item: FNB (First National Bank)
Rating: 1

Unauthorised debit order of R109 by Mzansi4more from my FNB account. This is not the first time that this has happened, and it only ever happens with FNB. Online banking and the app is not allowing me to reverse the debit order. Even if I could, they state that "FNB will charge you fees for the reversal instruction, even if the reversal instruction was not successful."

The scary thing is that the unauthorised debit had my ID number as a reference. Where did they get all this info from? And why is it always FNB? And if the leak is coming from FNB, why do we get charged to reverse the unauthorised debit order?

I will be investigating which authorities I can report this to, because I have seen plenty of similar complaints from other customers about this, but FNB seems to be doing nothing about systemic ***** within its operations.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

03 Sept 2018, 10:35

Good day Londa Nxumalo,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply03 Sept 2018, 10:35

Official

Good day Londa Nxumalo,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

's updateReviewer Update

19 Sept 2018, 10:11

FNB reversed the debit order (without charge). I have been told that Risk/Compliance will investigate the spate of unauthorised debit orders. Proof, however, will be in the pudding. I remain concerned about data privacy at FNB and I retain my 1 star rating.

's update19 Sept 2018, 10:11

Reviewer Update

FNB (First National Bank)'s replyOfficial

20 Sept 2018, 11:28

Good day Londa Nxumalo,

Thank you for your posting.

I have escalated your comments to FNB EFT House who will be in contact with you.

Please accept my apologies for the inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply20 Sept 2018, 11:28

Official

Good day Londa Nxumalo,

Thank you for your posting.

I have escalated your comments to FNB EFT House who will be in contact with you.

Please accept my apologies for the inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)