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Elizabeth T

1 reviews | Active since Mar 2018

19 Jun 2018, 21:29

FNB is a robbing scheme

Fnb refuses to bury my brother we have proof that he went missing and later found him dead.... cause of death he was falsely accused and ******ed by community i would like to know why they refuse to bury him and why do they want to give us the terms and conditions now when they are supposed to pay we put the claim on friday 15-06-2018 due to his belongings went missing as well as his ID book we made funeral arrangements from debts hoping to pay as soon as the claim is being processed.Today 19- 06-2018 still the bank hasnt processed the claim yet what should we do.We have the case number and submitted everything the bank as they requested.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2018, 10:33
Official

Good day Elizabeth,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged on behalf of your mother and reference number ***NF was issued.

I have referred the matter to FNB Life who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2018, 14:06
Official

Good day Elizabeth,

Thank you for your posting.

I will escalate the matter and request that feedback be provided.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)