RH
RENE H
1 reviews | Active since Jul 2011
15 Feb 2019, 20:54
FNB IS A *******!!! WORST BANK EVER!!
I was told i would not be charged to downgrade from a Premier cheque bank account to a gold cheque account yet i was charged in fees and a replacement card fee!!!!! This is unacceptable as various agents from Premier banking confirmed i would not be charged!!!!!
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
16 Feb 2019, 09:47Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Feb 2019, 09:47
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
RH
RENE H's updateReviewer Update
16 Feb 2019, 10:26My complain has gone to another complaint. So im already upset and call in to your complaints department with my referrence number. An agent by the name of Zenolia REF: ECCRLCMXAS ********** ********** 683654 answers my call. I found her to be extremely rude and arrogant. She spoke over me on my call. When i advised her to stop she got extremely sarcastic and just went quiet and told me to tell jer when to speak! Please train your agents or advisors correctly and teach them telephone etiquette. I want assistance with both my complaints but by competent people who knows the value of customer service. Thank you.
RH
RENE H's update16 Feb 2019, 10:26
Reviewer Update
My complain has gone to another complaint. So im already upset and call in to your complaints department with my referrence number. An agent by the name of Zenolia REF: ECCRLCMXAS ********** ********** 683654 answers my call. I found her to be extremely rude and arrogant. She spoke over me on my call. When i advised her to stop she got extremely sarcastic and just went quiet and told me to tell jer when to speak! Please train your agents or advisors correctly and teach them telephone etiquette. I want assistance with both my complaints but by competent people who knows the value of customer service. Thank you.
RH
RENE H's updateReviewer Update
16 Feb 2019, 10:28My complaint has gone to another complaint. So im already upset and call in to your complaints department with my reference number. An agent by the name of Zenolia REF: ECCRLCMXAS ********** 303 ********** 654 answers my call. I found her to be extremely rude and arrogant. She spoke over me on my call. When i advised her to stop she got extremely sarcastic and just went quiet and told me to tell her when to speak! Please train your agents or advisors correctly and teach them telephone etiquette. I want assistance with both my complaints but by competent people who knows the value of customer service. Thank you.
RH
RENE H's update16 Feb 2019, 10:28
Reviewer Update
My complaint has gone to another complaint. So im already upset and call in to your complaints department with my reference number. An agent by the name of Zenolia REF: ECCRLCMXAS ********** 303 ********** 654 answers my call. I found her to be extremely rude and arrogant. She spoke over me on my call. When i advised her to stop she got extremely sarcastic and just went quiet and told me to tell her when to speak! Please train your agents or advisors correctly and teach them telephone etiquette. I want assistance with both my complaints but by competent people who knows the value of customer service. Thank you.