Fnb is a platform used by ********** to do crime I SA and they get away with it

I'm very dissapointed in the service I got from FNB , I must say that I will never ever recommend or even use fnb for any reason even if it was the last bank in south Africa or in the whole world . the attitude of their staff in bank city head office , the way they handled my complain I'm so dissapointed and I really think that they should change their slogan of how can we help you and say how can we not help you instead , I deposited money into a ********** account and I sent all the proof they requested in December to assist me by returning my money back , I sent everything on the 17th of December and I called to make a follow up with a lady called Beverly Nukeri who told me that she is still investigating , I called again and she told me that it's no yet 7 days she will give me feedback , few days later I got an SMS saying that Jonga we cannot help you , as you were borrowing someone money for flights xo from fnb! Does it even matter what the money was for ? I reported the account the minute I suspect that I was being de*****ed by someone and fnb froze the account and what's so hard in ffnb to return the money I deposited into that account as they cannot even contact the account holder ! If they can't return my money back where is my money gonna end up? Or when their customer decides to go and unfreeze the account they will help him? Is fnb promoting ********** activities , is it the platform used by ****** to rob us of our money ? I was trying to assist someone later I found out that she was lying and I immediately reported to fnb to help freeze the account so that I can get my money back of which its been a month since I reported and fnb didn't even have the decency to give me feedback on the investigation that was done , I am highly dissapointed that I lost 10 000 rand in this and I'm wondering where will this money go since its been in that account and since I cannot get it back ! I am urging all south Africans to reconsider doing business with fnb because they only care about making money