1 reviews | Active since Jul 2015
FNB is a pain
It has been such a pain being an FNB client and it is still a pain trying to close my account with them!! I have been a private banking client for some years now and have never had any formal or informal contact with my banker to date!! Nothing! Not even an introductory email from Tanya, at least I think that is her name.
That's one thing. The other thing is I have been calling every week to get my Smart Spend Loan account closed since the 2nd week of April. I have spoken to numerous consultants but my loan account is still open. FNB wants to pay an amount due to me to my FNB cheque account which I want to also close, but cannot because the Loan is still open and an amount needs to be paid into it. I am not willing to incur crazy bank charges another month in May!!!! I just want to leave the bank why are they making it so impossible to part ways with them.
What a pain and a waste of my airtime.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***