FNB is a **** not a bank

I was hacked an amount of R17000, through virtual cards purchase, the transactions happened in Johannesburg while I was in Bloemfontein. Investigation findings: • FNB thoroughly investigated your claim and found no involvement of any bank employee or failure of the Bank’s systems or processes. • The Bank has reviewed the case and considered all the facts, regrettably we have declined your request for a refund based on the following: • In order for the Contactless Card transaction/s to be processed, a registered/linked device was used behind a secure login.

This is a respond I got from FNB, I taken the matter to my legal team, and I am in the process to switch the bank. After more than 10 years relationship with the bank, I am so disappointed.

I am a school principal and have advised my SGB to move from FNB to Standard Bank, of which we are in the process... I have also advised some of my colleagues and principals to do the same and others have changed the bank.

FNB is a ****, they are making you soft before they strike, I have seen and felt it myself and I don't encourage anyone be it my friends, relatives, children to open an account at FNB.