FNB is a no go

Item: FNB (First National Bank)
Rating: 1
Author: Tlotlo K

28 October 2020 I received a mail explaining how to acces my bank statements from fnb. I rep**** to the mail asking who put in that request because I never did. No response, no phone call. Yesterday a mail was sent by another person saying the request has been closed. Response on their chat line on their app is always slow, you'd be lucky if you receive a reply within 10 minutes of waiting. The communication channel of FNB has been very frustrating for me for the past 2 and a half years, with some queries they can even reply after 2 months when you have long sent a request. If you walk into a branch they'd be unable to help you because "only certain things are accessed by those online", no matter how urgent it is they will reapond only when they are ready. Beyond frustrating.

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Tlotlo K's updateReviewer Update

04 Nov 2020, 16:39

I received a call back from FNB today after sending a mail more than two weeks back to explain who put in a request for statements. Only to find out that it was a request I had put in last year in December 2019! FNB has proved to themselves what I have been complaining about all along, they never reply to your requests or only reply when they see fit, even after many months. This is not the first instance, there has been other countless occassions and all you will receive is automated replies, no matter how urgent your request is.

So shameful.

Tlotlo K's update04 Nov 2020, 16:39

Reviewer Update