FNB is a joke

I am really failing to understand how fnb works if you go to office you are reffered to secure chat whilst secure chat says go to office i have tried all means to get my issue resolved till now im hanging on a thread do you call wat you doing banking or some gimmick i reversed an amount it reflects that it was reversed but my account till ttodate has not been funded and you people are saying the money was reversed what kind of a bank are you really