FNB IS A JOKE!!!

For the last couple of months I have been shocked and disgusted with the absolute total decline of FNB's private clients service. I have now experienced, for the second time in two months, the lack of service. And the worst thing of all, I've been PAYING for this! I made an arrangement for the payment of my credit card which included the amount which I will be paying end of October. I paid double the amount which was arranged, but what does FNB do, they go and deduct the entire amount from my bank account! I have been trying to get this sorted out since this morning by making use of the "convenient" online chat facility, but I have been moved from one supposed private banker to the other, having to tell my story every time again and YET NO RESOLUTION. In the past I would always suggest my family and friends to move their banking to FNB, but after the past two months, it's clear that FNB is actually not the "How can we help you" bank. DO NOT USE FNB!!!