CS
Christo S

1 reviews | Active since Jan 2012

18 May 2018, 11:36

FNB is a joke

Good day.

I have app**** for a cheque account on your website. For starters it's a mess because I could not even finish the process due to the fact that your website provided me with an unknown error message.

Afterwards an sms and email was sent to me stating that an FNB representative would phone me. I got a call from a lady this morning.

First of all some of the details on your system is out dated, even though I've captured new details with my application

Since 2013 I'm no longer on debt review. Now I'm requested to provide documents that I'm clear.

For the record: since 2013, I've had a cheque account, credit card with Nedbank (No Issues)and last year November I app**** for vehicle finance without any issue through Absa (No issues).

I will definitely give FNB a skip.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2018, 13:15
Official

Good day Christo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

CS
Christo S's update04 Jun 2018, 11:29
Reviewer Update
In the 17 days that FNB has decided to investigate / not investigate this complaint, I have successfully opened a Standard Bank cheque account (within minutes) and received a cheque card within 5 days after the online application.