FNB is a **** in banking industry

have followed all the required procedures for debit card dispute and submitted all evidence needed yet when you call for feedback you get rude and inept consultants that sends you from pillar to post. Even the very same premier banking agent/consultant that FNB says are dedicated to you are not helpfull. so what is the point of having premier banking if these inept bug-passing consultants keeps on tranfering you for 2 hours.