FNB IS A ***** !! PATHETIC SERVICES !!

On the 23rd December 2021 I had reported THREE ***** activities on my bank account that had taken place. These ***** activities took place in February 2021 and to date nothing has been done and no feedback has been provided. When I had called in to report the matter that took place in February this so called 'competent' person that I had been talking to said that my card needs to be cancelled , and I need to order a new card AND I had to sign a form ( Cheque and debit card outstanding authorization reversal request ) . I had done all that this 'competent' person had told me to and still received no feedback and my funds were not returned. I was responsible for paying for a new card. I had gotten so tired that I had no choice but to forget about the case.

I then reported another 2 ***** activities that had taken place in November and December and once again had to cancel my card and reorder a new one.

A lady by the name of Semakaleng had contacted me on the 23rd December 2021. I had explained everything to her that had taken place on my account from February 2021 . She had advised that I get a temporary card as I had to leave the following day for my holiday and my card had been cancelled. I had to rush to get a temporary card and I had to order another permanent card and only received it in the new year. I was told by Semakaleng that the costs for both cards would be reimbursed to me for the inconvenience caused. She also advised that she would be in contact with me to provide feedback regarding my ***** cases. To date and after all the follow up emails sent to Semakaleng, no response has been received from this person, Semakaleng. I was advised to wait at least 21 working days from the time the case had been opened for feedback. it had been more than 1 month and to date no one competent enough has contacted me from the ***** or customer service department.

IS THIS THE TYPE OF SERVICE FNB PROVIDE TO THEIR CLIENTS ???? IS THIS THE TYPE OF SERVICE THAT ARE CONDONED IN THIS BUSINESS ???? HOW MANY TIMES DO I HAVE TO GO THROUGH ********** SITUATIONS FOR FNB TO DECIDE ITS TIME TO PROTECT THEIR CLIENTS ??? AM I GOING TO NEED TO WORRY ABOUT CONSTANT ***** THAT MAY TAKE PLACE ON MY ACCOUNT ??? IS MY FUNDS EVER GOING TO SAFE WITH FNB , I THINK NOT.

It is beyond disappointing and frustrating knowing that my funds are not safe with FNB. that the services provided by FNB is beyond putrid and ***********. does anyone at FNB actually know what they are doing ?? IT SEEMS AS THOUGH THAT I WILL BE FORCED TO REMOVE ALL MY FUNDS AND TURN TO ANOTHER BANK THAT WILL TAKE ALL CLIENTS SERIOUSLY AND TREAT ALL MATTERS AS A PRIORETY ESPECIALLY ***** CASES!!!