FNB is a ****!

I withdrew an eWallet at one of FNB's ATM at Daku Square, in Gqeberha at around 14:55 on the 14th of May 2026. The ATM malfunctioned before receiving the money and I immediately went inside the bank to report the issue. I was told that I will have to make a claim that takes between 24-48hrs. On the 15th of May I was contacted by Avela (the consultant that assisted with the claim) to ask if I had received the money which I indicated that I have not received it. The following week she called to confirm the bank account which we discovered that it was captured incorrectly and she later called and requested for a second bank account which I provided. I waited and waited and nothing came, I tried to call and follow up, but the calls were not going through the 08 number she used to contact me. on the 27th of May I went to the bank which she firstly indicated that my case was closed on the system, when she followed up, the guy on the other side of the call indicated that "balancing department was only picking R2900 instead of R3000 which Avela confirmed that on their side they saw the R3000 and sent the proof to him. Days passed and my money was not coming in. I tried to contact the consultant on her private phone number provided by her, at times she would ignore my call. On the 3rd of June she called again saying the money has been sent to me, however it was not on any of the account numbers I provided, I requested for proof of payment and she did not provide it. Yesterday (4th of June, she called and asked for the number that the ewallet was sent to and indicated that the claim will be sent to eWallet, from saying my money was sent to the account number provide to a whole new statement! To date I have not received my money and they keep on telling me stories and unfortunately I need my money, its now over 3 weeks since this happened.