FNB is a ****, don't want to pay my money

I am Yanga Mvutuza with ID number ***. Last month in May there were *****ulent transactions in my check account, they were processed through the card that I lost and canceled.

I reported to fnb ***** department and I was given this case number as reference ***.

I had to be up and down following this case because I needed my money back. They eventually only reversed transactions. Now I am struggling to get the rest of my money back. I need the transactional fee that they charged me for these transactions. It amount to R2340 on the 25th May 2024 and R360 on the 18th may 2024.

I tried making calls and charts on the app without no success because I have been transferred from department to department. I am really tired and I want my money.

Just pay my money back then I close my accounts with you. You are really a bad bank to bank with. I need my money urgent please.

Now today you decided to only reverse only the smaller amount of R360 that happened on the 18th of May 2024, then what about my R2340 that happened on the 25th May 2024?

I am ****en passed off, **** you guys. Please give me my money please

I can be reached at ***. I hate fnb yeses