FNB is a disgrace!!!

I am disgusted with FNB. All my family members are with FNB and are contemplating closing their account after this.

I made a cash deposit into an ATM in my bank account on the 26/09/2018 after the money was deposited I recieved a slip stating the deposit was unsuccesfull. I went into the bank.. a dispute form was filled out and I was told by the MANAGER. That the funds would be in my account in 48hours. My boyfriend still asked are you sure and he says yes no later than 48 hours... 48 hours later no money. I went into the branch on Tuesday 02/10/2018 only to be told that they still waiting for some bullshi** and that it might take a week or 2. I said this is unacceptable and I told them to tell the MANAGER to call me. He called me and obviously excuse after excuse and said by Friday.. Now, because of this something i had to pay couldn't be paid and now I have incurred extra costs!! It's is the 06/10/2018 still NO MONEY!! I am fed up and I will be reporting FNB to the banking ombudsman.. I record my phone calls as proof that FNB has been lying to me. FNB I want my money back plus the extra fees I have to pay because my things weren't paid. I know that FNB won't care about my demands hence why I am reporting them to the banking ombudsman !!