FNB is a DISGRACE

My bank account is frozen due to absolute negligence on the banks part. After submission of Fica documents on two occasions (With confirmation and receipt months ago) the documents were re-submitted and then sent to their auditors - regardless of the bottleneck on their administration (Audit) they still froze my account. <br> <br> After numerous Phone calls and logging of complaints and further commitments on their part to resolve the issues as a matter of urgency - they are unwilling, unable and downright incapable of resolving the problem - my account remains frozen! <br> <br> I have several accounts with this bank (FNB) - Once this is resolved I intend closing them all - I expect a written apology from the (Ever Illusive) person in charge, and my bank fees and charges refunded! Or my next step is to write an article and place it on the front cover of the Newspaper!