FNB IS A DISAPPOINTMENT PERIOD

My account is blocked because of a transaction of R567 that was send from overseas by a friend. They requested identity documents of the sender of which I did send to them over a week now but my account is still blocked. Cannot access the money in my account and my partner cannot send me my monthly allowance because of this pathetic hold they have on my account. FNB is a just a disappointing bank and employed ********* analyst