FNB is a ****

On the 28th of November I was ****med by FNB an amount of more than R10 000. I went to their branch on that day and they confirmed they had a system error and it will be rectified later on the day, but till date I haven’t been reimbursed and my account is now negative. I can’t pay my debit orders and now I am behind with my Telkom , DSTV and TFG account because of this. I have been to their branch 3 times already since this occurred and they even tried to shift the blame on the shops instead of taking accountability. Yesterday I couldn’t even buy a cake for my son’s birthday, I can’t go to work because I have no fuel and now my account is in arrears impacting my credit score negatively and I have to bear that. I am never using this bank again