1 reviews | Active since Jul 2010
FNB is a Bully and ******* practises
I got a phone call from FNB on Wednesday 3rd at 10:31 regarding my Revolving account the is behind in payment. The call centre caller explained to me that my account was in arears and when I would pay? The call was so brief and caught me while I was driving. I explained to them that I would pay the normal instalment plus half of what was outstanding at the end of the month and we were in agreement and he put the phone down. Two day later the areas amount was deducted from my savings account without my concern. FNB has no right to take money on an account that was not agreed upon without any concern. This has happened to me 3 times in the past and they fixed it. It seems FNB plays monopoly with my account and yet that is not a signed agreement. Went to the bank and a very helpful lady tried to assist me and they gave her soppy explanation that it could not be done. i know it can be done it was done more that once and hello perter has proof of my past complaint.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***