Fnb is a ******* bank tht exploit customers with poor services and communication

My name is nosipho nompilo mkhwa**** my id is *** my contact is *** my account was placed on hold suspected to be doing ***** its been 8 months no feed bck regarding the problem yet charges increases. Yet icant have axcess ive submitted the affidavits, screen shot, proof of payment yet never got assisted is it fair for the charges to accumulate on a account tht is placed on hold fnb failed me and ill never advise people to join fnb and bank with them