FNB is a bank that is despicable with NO Customer service and is NOT there to help!!

If there was 0 stars I would have chosen it! I am appalled at the service of FNB after being a client for how many years. How does someone get to take out money from one's account without approval and despite having a two pin authentication? And despite it being reported immediately I now must contact them to find out an update and still get told you must wait 14-30 days. Money does not fall from the tree so whilst FNB takes their time to find the money the client sits with a ZERO balance and how do they pay for their accounts???? Everything with FNB nowadays now has no customer satisfaction!! They are supposed to be a global account, easy to use and always want your business but when it's time for them to help the client they can never help. They always have an excuse, this is the 3rd time I have reached out to them with something like this happening where they never ever can retrieve it but they do bare minimum and DO NOT HELP. I suggest to people to pull out of FNB and do not sign up with them as despite all of this I must now go through all this difficulty and still pay for a new card!