FNB is a ****** bank

FNB is a ****** bank it only cares about their white clients only. I can't even get hold of them because they simply cancel calls, for 5 days now I've been calling their home loans collections department and I was made to wait to speak to the consultant on 11 different occasions and the call gets canceled without talking to anyone and I'm requested to rate the call. I have sent emails and no one responds to all my emails, my property has been sold but FNB is stalling the whole transfer process, this simply means they rather want to repossess my house and sell it it at a loss to me.