FNB ***** is a *****!

FNB ***** division is a *****! This is my 35th Day of being given the Run around. I reported the ***** the day the message came through. I had not authorised the payment and did not get an OTP, yet they stole over R 45 000 from my account. I cancelled my card immediately. Since then, I have been told it would take 7 working days, then 14 working days, then 2 weeks ago it could take up to 30 working days. I expediated the feedback and was told last week it would be 48 - 72 hours, yet here we are 35 days in total later with no feedback and no credit. With this kind of service from my bank, I question whether holding my hard earned money is respected by you. I have school fees to pay and you don't even provide feedback to the victim of this crime. The secure chat line is even worse, they say it is faster - yet I hold on the phone for as long as it take the chat service to give the the usual "Feedback will be provided in ? days" each time. So what is the use in contacting you via either channel? What happened to the days when customer service provided a person speaking to another person?