FNB is a ****!!

Im struggling to now differentiate between FNB and the ****mers, to make a R200 transfer reversal erroneously made to an inactive account (part of my accounts on the FNB App), they charge you R325.50. Tell me where the sense is that. That time the transfer was made to an account if I could I could reverse the transfer myself for R0.00. If this is not sorted, this is literally my last straw I've been lenient with their **** like behavior. FNB is a ****!!