FNB IS A ****

I am extremely frustrated and angry about how my loan settlement request has been handled.

I requested for my loan to be settled via secure chat on 8 January 2026. I spoke to Mannuku and Julia, who confirmed the settlement and proceeded to debit my account on that date. Yet, unbelievably, the account is still active today. When I contacted Nonopha today, the experience was completely unacceptable. I was told:

1. No payment was made, 2. I supposedly only “asked for a settlement letter,” and 3. I “didn’t authorise the debit.”

This is absolutely infuriating. I specifically told them to check the secure chat and the transactions from the 8th, which they clearly did not do. I can see the payment on my app and I can see the record of my settlement request. How is this being ignored? I am beyond fed up. The service at FNB has been consistently disappointing, and I’ve tolerated it for far too long. There is ZERO accountability and the entire experience has been nothing but frustrating and unacceptable.