FNB is ****.......

I called first for woman to inquire about the car insurance towards the end August,they sent a mandate but I declined it as I wanted to start the insurance in September but they managed to debit from my account, after failing to reverse the funds called fnb and they also couldn't reverse it, I then asked fnb to stop the debit and this First for women ******* managed to debit twice on the 25th and today the 26th.....I'm so so angry. They debited 26 August, 2nd September 25 September and 26 September Fnb is reliable for this ****.......