FNB is ***********!

After my first complaint regarding FNB charging me for have no apparent funds in my account when transactions were made Mr Stephen Gobile notified me on 28.08.2023 that the funds will be debited into my account. Up until today he has not bothered to respond to my emails. After getting paid, 3 days later my account was showing a negative balance which is ridiculous. I had no access to my money as my account was in ‘arrears’. After 3 days my account reflected a positive balance and even after enquiring about this negative balance nobody was able to get back to me with a valid reason. This has been such an inconvenience as I had to borrow money to make ends meet while FNB showed complete incompetence. I’ve even been contacting my advisor for assistance but still waiting in feedback. I’ve requested to close this account and consider opening a new account (giving FNB the benefit of the doubt) before my next pay day so that my money won’t vanish again without explanation. 3 days later and still no feedback. I’m receiving calls about a credit card being delivered yet I’ve received one two months ago and have not ordered a new one. I don’t understand what the benefit is for having a premier account because nobody could assist me and I certainly do not have time to sit at the bank to solve this matter. I am disgusted in this pathetic service. I am now at the point of cancelling my home loan, funeral cover, law on call, savings account, credit card account and FNBy account. This is really ridiculous that nobody is willing to assist me.