FNB Investments - is there anyone there

On Thursday 4 April at 1:58pm I sent an email to FNB Investments *** regarding an instruction I had given them last year. I received an automatic reply which detailed the following message “Should you have any queries please contact our client service centre on ***.” I tried calling the number which does not exist as it is a digit short.

As I had no reply to my query I emailed *** on Monday 8 April at 10:35 AM. Again I received an automatic reply. This reply said FNB Investments will contact me shortly. Fortunately I did not hold my breath and, as I am writing to Hello Peter it is clear that I haven’t heard from FNB Investments for over 27 hours.

They fail to act on instructions, don’t reply to queries and take forever to contact you.

Ever since FNB lost the catch line “How can I help you”, it seems as if it is “how can we help ourselves!”