1 reviews | Active since Jul 2013
FNB Investments call centre sucks
Tried to contact FNB Investments to query the interest that I earned on a Money Maximizer account for the month of March.
First consultant cut me off. Second consultant couldn't answer my question and then cut me off. She tried to convince me that there were less days in March than February, which according to her was why I earned less interest ?!
So, FNB, all I want is an explanation as to why I earned R 400 less on interest in March that I did in February, even after increasing my investment by R40,000 at the end of February.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)