FNB investments bad service :-(

Bad customer Service FNB investments i called the call center a few minutes ago i spoke to Nicolene from investments banking , i needed to obtain the IT3S for the year 2018 and Nicolene tells me the system is down and has been down for three weeks and that there is no other way to obtain this document , this woman is very rude and loud on the phone she sounded very irritated with me while i keep me calmness, , this is my first time experiencing such a bad service in this bank , she asked me to check my emails i have done so and the last IT3S i received was for the year 2017 , surely a big bank like FNB can generate this document from the host system or run a query on the database , i urgently need this document to file my tax returns and i need someone to contact me before end of business today , on that note can you do something about this and add a functionality to obtain these types of documents online .