1 reviews | Active since May 2015
FNB Investigators
FNB investigators lack sense of doing their job. I have a claimed ***** case again my name between Capitec Bank and FNB. Capitec requested FNB to freeze my account due to an unclear transaction on my accounts. FNB ran and did that and in due course Capitec is not okay with the whole issue. Now Capitec Bank is trying to assist me in resuming or uplifting my FNB account that the investigator by the name of Nomphambazo Macayi is giving us unclear and contradictive statements. She is handling my case but damn she is very *********** in communicating with me and giving me a clear picture to all this. I am trying to comply and show that I have nothing to hide but she not assisting me nor Capitec on a way forward. In addition, she even gave me 48 hours or which my account will be blocked and my name will be Flagged, but she is the one who is not actually giving out a proper way forward. I now having nothing do cos I have been riding this horse for a week now and I am running circle with FNB. I no longer want anything to do with FNB and they should take their investigators to a training because of her now my name will be ruin. Every person that I speak to says that they cannot assist me, but only her. I really do not understand how they treat their clients and the treatment I got the whole case week sucks and it is in a very poor standard. FNB disappoints and make sure you run away from them before you also become a victim.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
I am absolutely disgusted with FNB’s so-called "***** department" and their amateur investigator, Nomphambazo Macayi, for their sheer incompetence. Around 2019, my account was falsely flagged for *****, and instead of properly investigating, FNB took the lazy route of flagging my ID on the South African ***** Prevention Services (SAFPS)—effectively destroying my credit profile!
When I reached out for help, Nomphambazo Macayi told me to draft an affidavit to "clear my name." What she failed to mention was that FNB had already blacklisted me without proper evidence or due process. Now, years later, I’m still suffering the consequences because of their negligence and unprofessionalism.
To make matters worse, FNB’s head office has been absolutely useless in resolving this. They don’t care about the damage they’ve caused to innocent customers. Instead of protecting us, they throw us under the bus at the first opportunity.
WARNING: If you’re thinking of banking with FNB, think twice! Their ***** department is a joke, their investigators are ***********, and their head office couldn’t care less about fixing their mistakes. Stay far away unless you want your name and ID unfairly flagged for life!
#FNB*****DepartmentFail #***********Investigator #FNBDestroysLives
I am absolutely disgusted with FNB’s so-called "***** department" and their amateur investigator, Nomphambazo Macayi, for their sheer incompetence. Around 2019, my account was falsely flagged for *****, and instead of properly investigating, FNB took the lazy route of flagging my ID on the South African ***** Prevention Services (SAFPS)—effectively destroying my credit profile!
When I reached out for help, Nomphambazo Macayi told me to draft an affidavit to "clear my name." What she failed to mention was that FNB had already blacklisted me without proper evidence or due process. Now, years later, I’m still suffering the consequences because of their negligence and unprofessionalism.
To make matters worse, FNB’s head office has been absolutely useless in resolving this. They don’t care about the damage they’ve caused to innocent customers. Instead of protecting us, they throw us under the bus at the first opportunity.
WARNING: If you’re thinking of banking with FNB, think twice! Their ***** department is a joke, their investigators are ***********, and their head office couldn’t care less about fixing their mistakes. Stay far away unless you want your name and ID unfairly flagged for life!
#FNB*****DepartmentFail #***********Investigator #FNBDestroysLives