FNB investigator yet again makes an empty promise

I hope this is going to be the last complain I make. Yet again i have been made an empty promise that my issue would be sorted today friday the 22nd March of 2019 by the FNB investigator who called on wednessday and promised that today i will be receiving refund just as he said last week the 14th of March 2019, after i had to write a complain here on this platform . My case has been running since November 2018, but it has still not yet been resolved. The only time i receive a call from the investigator is when i lay a complain here on this platform.

i have been a victim of *****, which involved a nedbank customer. I reported the matter with the FNB ***** on the 26th of November and was told the matter would be concluded within 30days. I have called to follow up on the matter and been told it had not been allocated to an investigator, until the 6th of December when it was logged again and my 30 days was now starting from the 6th of December. An investigator was allocated to my case, but after 30 days, the matter had still not been concluded. The ***** case was a large some and the have not been able to meet my financial commitments. I have informed all my creditors that the matter would be sorted within 30 days and they gave me grace. After 30 days, still there was no word from FNB and i have been kicked out from my place to be left homeless. I was told by the investigator that my case is been given further attention as this was part of the process and this would take 14 days. 14 days have passed and still, nothing as this is the same tune i am singing to my creditors.

Today is the 11th of March 2019, i have still not received any feedback relating to the matter, case number 807546. The 13th of March and had not received any call back from FNB as promised. Only got a call on the 14th and promised friday the 15th, if not it would be Monday the 18th. Tuesday the 19th I went to the FNB branch and an email was sent to him and he called on the 20th and made a promise that it ould be sorted by friday the 22nd of March. On Friday the 22nd of March, i went to the branch and I still could not get any assistance. It is is going to be exactly 4 months on the 26th of March when this case was logged and the investigator has not concluded on anything, but claims that the matter had been concluded. it is also irritating to know that for any response from FNB, i have to go via hellopeter because FNB does not want to communicate with its client

I dont know to whome would be the right person to speak to relating to this matter as i have ran out of options