eM
eaglet M

1 reviews | Active since Feb 2019

14 Feb 2019, 11:10

FNB Investigator

I have been trying to get hold of you unsuccessfully, I am not sure if you do receive my emails or my messages on your phone recorder.

We spoke telephonically on Friday and you said , I must sent you and affidavit and you will unblock the account, I last since sent you the affidavit but I haven’t received any acknowledgement from your side. I got an sms from FNB about the account switch so I sent you another email seeking advice from you and I never gotten any feedback or response so I am basically stuck and my life is at your mercy. I called fnb after numerous attempts to get hold of you and no is able to assist me apart from you and they say you are the only person that can help. I am down on my knees begging pleading to you, I know it may not seem much or it may not mean a thing to you, but if you are responsible for feeding six people in the house and you are the sole bread winner, R100 goes a long way. It has been a hell of 8 days for me, to the point that the past two days my family and I have been surviving on pap and cabbage. Today its Valentine’s day at my son school he didn’t go because I had no money to pay civics and buy him a red and white outfit that was required at school.

The call center lady informed that I have been reported and I am going to be flagged and charged with money laundering. I fully understand and I fully accept any punishment , but I am begging to please release the little money that is my account so I can buy food, pay the people that borrowed me money the past couple of days and that tomorrow my accounts are especially the funeral policies of my family and the rest you can block it that is okay with me. I feel like a zombie I just wake up in the morning and not knowing what to expect or what is going to happen to me. Death is much better punishment compared to the hell that I am in , and now it’s starting to affect my family and work. Please help me I am down on my knees begging you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2019, 09:13
Official
Good day Eaglet, 
Thank you for taking my call earlier. 

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention. 

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued. 

I have referred the matter to the relevant department who will provide feedback. 

Once again, I do apologize for the inconvenience and frustration caused. 

Regards, 

Hello Peter Complaints Team 

*** (option one)