FNB Internet banking Logon Issue 7days cannot logon still

I am unable to logon to FNB Banking for no reason. Logged the issue on the ***2. Was called by Madoda on ***2 to see how was my issue resolved. Indicated to him that I was not even contacted, and that the CEO of FNB should call me as the staff are all useless, on the ***2 I still have not got a call back. I called the Bank (after 30mins of being transferred from ***** to Internet Banking then Enterprise banking) I spoke to Andile who gave me the sales pitch of FNB of how sorry they are BLA BLA BLA................... Eventually said her team leader Martenic has escalated it and someone will call me. i asked to speak to the team leader who obviously is too busy to chat to me and will call me back. I'm still waiting at the time I post this, hopefully Christmas does not come before I get a call from FNB