FNB internet banking incompetence

There was a time in the not too distant past when I thought FNB’s internet banking was pretty jacked up but that opinion has taken a marked downturn in the last year or so. The first issue was that, for no rhyme or reason I had to start logging in twice; my first attempt would generate the message “You have entered or details incorrectly”, and yet on my second attempt, on entering exactly the same details I would be successful. Of course, FNB’s IT department insist that everything is in order on their side and I must be doing something wrong. This problem has now been recurring, on and off, for what must be close to a year and has still not been resolved. The second issue is that I no longer receive any sms’s from FNB – no OTP’s, no credit card transactions, no internet transactions, absolutely no sms’s at all. Of course, when I reported this to FNB they said it was a Cell C problem and yet when I contacted Cell C and gave them the exact times of my transactions, they could find no record of sms’s from FNB which would have then been forwarded to me. This issue seems to have been put on the back burner as I posted a message on the FNB website over a week ago and it has still not been resolved.