FNB International Swift Payment ****

It's November and I'm still waiting for FNB to tell me where the money is that they rejected. I was sent money from Denmark and they said it was flagged for *****, then rejected it and told me it would be sent back to the bank in Denmark. However, the person that sent the money to me is still waiting on the refund. I was told by Fnb that they will investigate it and nothing. Only sent an email that states that they sent the money back.

How is it possible that the money has still not been received by the sender? We are in the middle of November and still waiting for fnb to give me a better update and to why there's a ***** case on my account that I know nothing about. Was I not supposed to be given a case number? Why is the money missing? Was it sent to the wrong account? Why is nobody responding to my emails?