FNB international service hopeless

<p>I am studying in Japan for a year. I had to cancel my credit card after some online ***** was committed on it about 3 months ago. I then ordered a new credit card that was supposed to be couriered to me in Japan. Two weeks later the courier delivered a new cheque card to me, not a new credit card as I had requested. I called FNB and they admitted that a mistake was made and that a new credit card would be sent to me. A few weeks later nothing had arrived so I called FNB again, this call (like the others) lasted about an hour and I was put on hold for almost 25 minutes. It's now 2 months later and no card has arrived. My calls to FNB has come to about R5000 in total, it is extremely expensive to call to South Africa from Tokyo. I am loosing my patience with these guys. What am I supposed to do? I refuse to call them again.</p>