FNB international Customer Complaint

My name is Sinead Hounsell. I bank with FNB. I work on the cruise ships and currently am sitting with a major problem with my banking app. I've been locked out due to my digital online profile being inactive and need to be able to access my account in order to transfer my salary in dollars from global receipts to my normal account as well as send money back home and only have a certain time frame to do so. Because I work overseas and have difficulty with reception I've been trying to contact FNB for assistance to resolve the issue as unfortunately I cannot go to the nearest FNB branch or FNB atm as I'm in Europe. No one has been able to help me and keeps putting me through to another representative on the phone and they keep telling me the same thing not realizing how much of a big problem it is for me. I have not heard anything back from them. Their customer service has been very disappointing and rather disgusting. I've stressed how urgent it is to be sorted before the end of the week as I get paid and my debit orders will bounce and I will lose the opportunity of my salary this month. I will blame FNB for losing my money and my debit orders being bounced and suffering in financial strain all because they can't assist with international issues. This is very sad and stressful. I definitely do not recommend FNB and rate their service very horrible. I am absolutely done with them. I have emailed *** with documentation attached to reserect the situation and they tell me that they have not received my email when I have sent it five times. I've called the numbers ***, ***, *** (international customer service number) and none of them answer. This is absolutely unacceptable and ridiculous.