FNB Internal Card *****

Good day. I am having so much trouble with this generally efficient bank.

I have a business account. I lost the card and then tried to replace the card. I asked them to delivery it to Festival Mall.

1. I received a message to fetch the card. When I fetched it I was told that the card cannot be located and I should check FNB Kempton Park. FNB Kempton Park didn't have the card. 2. Another day I visited FNB Festival Mall again. They said the card is not in their possession. They also confirmed that they erred and the card should, in fact, be with them. The lady suggested I request another card. 3. I requested the card and asked that it be sent to FNB Greenstone. What had happened smelt of internal *****. This time I was asked to pay for the card which i did. 4. I got the card. A week later I tried to withdraw at an ATM at Spar Birchgate and suddenly the power went off. I waited until power return but the card was withheld.

I do not want to pay for another ATM card. I have wasted money, time and petrol seeing to having a card. May I have my card replace and my money for the initial card returned?