FNB Interest rates

I became eligible for an upgrade from Platinum to a Private clients account, which I accepted thinking that I would get a better interest rate etc. Only to find out later that the monthly account fees went up from R199 per month for the Platinum account to over R400 per month for the Private clients account. As soon as I saw the grossly inflated monthly account fee I promptly asked the private banker to return my accounts to Platinum.<br> <br> I also received the same interest rate on the Private clients account, so switching back was a no brain er. Only to find out that during the switching period I was charged 23% instead of my normal 16.2%. This means a extra couple of R100 on the increase in interest rate.<br> <br> To me it is very unfair that this took place, I am on a fixed interest rate percentage and asked the private banker to ask for a reversal of the extra amount charged, no feedback. I have been sending regular emails but get no response. PLS RESPOND TO MY QUERY! I have lodged two complaints regarding this matter so far, still no reply.