FNB Interaction with staff

I have an account with FNB and unfortunately I do not have internet banking on this account. So if I need a transfer I have to send an email to action the transfer . Normally I speak to a GENTLEMAN called Mohamed Lorgat after that . He is very professional and firm especially when it come to his security checks . But since end of last month he went on leave ! First of all I had to deal with a Zanele who sounded very rude and delayed action .